SpliceAndroid

How do I cancel my subscription?

1. Open Splice
2. At the top right, tap the three dots > Subscription Info
3. Tap Manage Subscription
4. You'll be redirected to the Splice subscription in the Google Play Store
5. Tap Cancel subscription and follow the instructions

Alternatively, you can follow the steps provided by Google in this article.

How can I get a refund?

If you’re dissatisfied with our product, let us first apologize for not meeting your expectations.

• To request a refund for Splice Android, follow the steps on the Google Support refunds webpage.
• For more information on Google’s refund policy, check this article.

Is your content covered by copyright?

All music is licensed from our Partners for our customers' use. Users should be free to express their creativity through Splice's Music library.

Can I save my project for free?

A subscription is necessary to use Splice’s Pro features marked with a blue crown: Music (including your own audio), Mask, Reverse, and Extract.

You’re welcome to enjoy a free trial to make up your mind before committing to a subscription. When activating a free trial, you'll have complete access to the app for free, and you can cancel the subscription anytime before the renewal date to avoid any charges.

I can't save my project. What should I do?

Kindly try the suggestions below as they may help you overcome the technical issue.

• Close Splice. Close the app from your background processes and launch it again.
• Software update. Update Android and Splice to the most recent version.
• Switch to a different internet connection. If you're using a WiFi network, try your mobile data connection, and vice versa. If you're using a VPN, turn it off and try again.
• Device storage. Check that your device has enough available storage to complete the export. You can do so in Settings. Make sure you're not simply freeing up space on Cloud storage, as our app can't use that.
• Check for faulty files on your timeline. All pictures and videos shot with your phone will work fine. However, the app may not recognize files from an external source (e.g., made or downloaded from WhatsApp, or created on other photo/video-editors)
• Check that all assets in the project are saved to your phone's storage. Assets saved to Cloud sources such as Google Drive and Dropbox won't work with the app. If any of the project's assets are saved on the Cloud, try downloading them to your phone and re-adding them to your project.

If you still can't identify the faulty assets, try removing every single one (such as pictures, videos, and audio files) in order. By repeating the process for each asset, you'll quickly learn which is causing the issue. Then you can exclude it from your project or convert it to another format.

Why am I experiencing crashes?

While the app can't always recover from a crash on its own, you can perform the following checks in an attempt to solve the issue:

• Close Splice. Close the app from your background processes and launch it again.
• Software update. Update Android and Splice to the most recent version.
• Restart your device.
• Battery saving mode. Try turning off battery saving mode if it's enabled.
• Device storage. Check that your device has enough available storage. You can do so in Settings. Make sure you're not simply freeing up space on Cloud storage, as our app can't use that.
• Switch to a different internet connection. If you're using a WiFi network, try your mobile data connection, and vice versa. If you're using a VPN, turn it off and try again.
• Delete the cache of the app.
• Check for faulty files on your timeline. All pictures and videos shot with your phone will work fine. ****However, the app may not recognize files from an external source or resources on an SD card.
• Try removing every single media one by one (such as pictures, videos, audio files). By repeating the process for each asset, you’ll quickly learn which is causing the issue. Then you can exclude it from your project.

Can I sync my projects on multiple devices?

We regret to confirm that it is currently not possible to sync your projects across devices.

How do I save or share my project?

1. Tap on the share icon (a square with an arrow) in the top-right corner of the screen.
2. Tap Save - your project will be saved to your device.
3. Tap Share video to share it with others. Here you can select the app of your interest from the list you'll be given.

Alternatively, you can find your saved project in the Splice folder in the gallery you use for photo storage on your device and share it from there!

How do I remove a part of my video/audio?

To trim your video/audio:

1. Open your project.
2. On the timeline, tap on the video you want to trim: it becomes blue.
3. You’ll notice that your clip has two white handles on each side: they’re meant for trimming
4. Tap either of the handles and drag to start trimming

To cut a central part of your video/audio:

1. Open your project.
2. On the timeline, tap on the video you want to cut: it becomes blue.
3. Place the playhead (yellow vertical line) at the point where you want to begin cutting your video.
4. Select Split from the menu at the editing toolbar: your video will be cut.
5. Place the playhead at the point where you want to finish cutting your video > tap on Split again*.*
6. Tap on the part you wish to cut out and select Delete from the bottom menu: it is now removed.

How do I add a track from Splice's music library?

1. Open your Splice project
2. Position the playhead (yellow vertical line) at the point where you want the track to start playing > tap on Music from the main toolbar
3. Once you found the track you want to add, tap on it—a preview will play
4. Tap on Add and you'll see your track on the bottom of your project's timeline

How do I add my own music to a project or extract audio from a video?

1. Open your Splice project
2. Tap Music > Imported Music
3. Tap Import from Files or Extract from video and select audio from your files or gallery
4. Your file will now be available in Splice > Music > Imported Music
5. Tap Add to add the sound to your project

Are you missing any features on Splice Android?

Our developers are working hard to new features to the new versions, such as Captions, Chroma Key, Speed effects, Animate (Ken Burns), Waveforms, Voice recording, and others. Let us know which feature you’re looking forward to the most!

Additionally, make sure you keep the Google Play Store monitored to start enjoying the new version as soon as it's out.