MyDietCoach

How do I unsubscribe from your app?

👉 iOS

1. Open "Subscriptions" on your mobile device.
2. Tap the app you'd like to unsubscribe.
3. Tap Cancel Subscription or Cancel Free Trial. If there is no Cancel button, or if you see an expiration message in red text, the subscription is already canceled.

⚠️ We recommend unsubscribing at least 24 hours before your subscription expires. We can’t cancel your subscription on your behalf, as Apple manages subscriptions and payments directly.

👉 Android

1. Go to your subscriptions in Google Play
2. Select the subscription you want to cancel
3. Tap Cancel subscription
4. Follow the instructions listed on the page

⚠️ We recommend unsubscribing at least 24 hours before your subscription expires.

How can I get a refund?

If you’re dissatisfied with our product, let us first apologize for not meeting your expectations. You can ask by following the steps below according to the platform used.

👉 iOS

1. Access this page
2. Sign in with the Apple ID you used to complete the purchase
3. Tap I'd like to > Select Request a refund
4. Choose the reason why you want a refund > tap Next
5. Select the subscription > tap Submit

As Apple manages all subscriptions and payments directly, we’re unable to issue refunds. For further information on Apple refunds, you’re welcome to contact Apple Support.

👉 Android

1. Access this page. Make sure you’re signed in to the Google Play account that’s used to purchase the subscription.
2. Follow the instructions listed on the page.

If you can’t find your subscription, you might have bought it on a different Google account. Find out how to switch accounts in this article.

I can't find food through the barcode scanner

We are sorry that you couldn't find the product you'd like to add to your meals by scanning the barcode. You may find the item you’re looking for by typing the code in the search bar. If you still can't find it, it is very likely that the item is not part of our food database yet. However, please note that such a database is ever-growing, as we work hard to track the highest number of products possible and improve the experience of our users!

In the meantime, we suggest that you use the Quick Add button: it will give you the chance to track what you ate along with the related macronutrients meal by meal. You can access this option by following a few simple steps:

1. On your Diary, scroll to meet the meal you wish to log food for.
2. Tap on Add Food.
3. Tap on the plus sign you find in the top-right corner of the screen.
4. Tap on Quick Log.
5. Enter the required details, then tap Log.