FocosLive

I can’t subscribe to the lifetime plan. How do I do this?

Since the recent updates of the app, the lifetime subscription option that used to be offered in the past is no longer available—at least for the time being. We’re sorry if this doesn’t live up to your expectations!

As the cost of the app may vary from time to time, we suggest that you always refer to the information visible on the payment screen in the app to know exactly what’s the offer that you can take advantage of.

Moreover, if you saw a list of in-app purchases with the related prices on the App Store, we kindly remind you that it includes all the ones that have been made available over time, but it doesn’t constitute a set of plans each user can choose from.

How do I unsubscribe from your app?

👉 iOS

1. Open "Subscriptions" on your mobile device.
2. Tap the app you'd like to unsubscribe.
3. Tap Cancel Subscription or Cancel Free Trial. If there is no Cancel button, or if you see an expiration message in red text, the subscription is already canceled.

⚠️ We recommend unsubscribing at least 24 hours before your subscription expires. We can’t cancel your subscription on your behalf, as Apple manages subscriptions and payments directly.

👉 Android

1. Go to your subscriptions in Google Play
2. Select the subscription you want to cancel
3. Tap Cancel subscription
4. Follow the instructions listed on the page

⚠️ We recommend unsubscribing at least 24 hours before your subscription expires.

How can I get a refund?

If you’re dissatisfied with our product, let us first apologize for not meeting your expectations. You can ask by following the steps below according to the platform used.

👉 iOS

1. Access this page
2. Sign in with the Apple ID you used to complete the purchase
3. Tap I'd like to > Select Request a refund
4. Choose the reason why you want a refund > tap Next
5. Select the subscription > tap Submit

As Apple manages all subscriptions and payments directly, we’re unable to issue refunds. For further information on Apple refunds, you’re welcome to contact Apple Support.

👉 Android

1. Access this page. Make sure you’re signed in to the Google Play account that’s used to purchase the subscription.
2. Follow the instructions listed on the page.

If you can’t find your subscription, you might have bought it on a different Google account. Find out how to switch accounts in this article.

How do I unsubscribe from your app?

👉 iOS

1. Open "Subscriptions" on your mobile device.
2. Tap the app you'd like to unsubscribe.
3. Tap Cancel Subscription or Cancel Free Trial. If there is no Cancel button, or if you see an expiration message in red text, the subscription is already canceled.

⚠️ We recommend unsubscribing at least 24 hours before your subscription expires. We can’t cancel your subscription on your behalf, as Apple manages subscriptions and payments directly.

👉 Android

1. Go to your subscriptions in Google Play
2. Select the subscription you want to cancel
3. Tap Cancel subscription
4. Follow the instructions listed on the page

⚠️ We recommend unsubscribing at least 24 hours before your subscription expires.

How can I get a refund?

If you’re dissatisfied with our product, let us first apologize for not meeting your expectations. You can ask by following the steps below according to the platform used.

👉 iOS

1. Access this page
2. Sign in with the Apple ID you used to complete the purchase
3. Tap I'd like to > Select Request a refund
4. Choose the reason why you want a refund > tap Next
5. Select the subscription > tap Submit

As Apple manages all subscriptions and payments directly, we’re unable to issue refunds. For further information on Apple refunds, you’re welcome to contact Apple Support.

👉 Android

1. Access this page. Make sure you’re signed in to the Google Play account that’s used to purchase the subscription.
2. Follow the instructions listed on the page.

If you can’t find your subscription, you might have bought it on a different Google account. Find out how to switch accounts in this article.