FontCandy

How do I unsubscribe from your app?

👉 iOS

1. Open Subscriptions on your mobile device. 2.Tap the app you'd like to unsubscribe. 3.Tap Cancel Subscription or Cancel Free Trial. If there is no Cancel button, or if you see an expiration message in red text, the subscription is already canceled.

⚠️ We recommend unsubscribing at least 24 hours before your subscription expires. We can’t cancel your subscription on your behalf, as Apple manages subscriptions and payments directly.

👉 Android

1. Go to your subscriptions in Google Play
2. Select the subscription you want to cancel
3. Tap Cancel subscription
4. Follow the instructions listed on the page

⚠️ We recommend unsubscribing at least 24 hours before your subscription expires.

How can I get a refund?

If you’re dissatisfied with our product, let us first apologize for not meeting your expectations. You can ask by following the steps below according to the platform used.

👉 iOS

1. Access this page
2. Sign in with the Apple ID you used to complete the purchase
3. Tap I'd like to > Select Request a refund
4. Choose the reason why you want a refund > tap Next
5. Select the subscription > tap Submit

As Apple manages all subscriptions and payments directly, we’re unable to issue refunds. For further information on Apple refunds, you’re welcome to contact Apple Support.

👉 Android

1. Access this page. Make sure you’re signed in to the Google Play account that’s used to purchase the subscription.
2. Follow the instructions listed on the page.

If you can’t find your subscription, you might have bought it on a different Google account. Find out how to switch accounts in this article.

The app is crashing. What should I do?

We're sorry if you're experiencing any crashes. While the app can't always recover from a crash on its own, you can perform the following checks in an attempt to solve the issue:

1. Close the app from your background processes and launch it again by following these steps.
2. Update iOS and FontCandy to the most recent version.
3. Check that your device has enough available storage. You can do so in Settings > General > iPhone Storage. Make sure you're not simply freeing up space on iCloud storage, as FontCandy can't use that.
4. Switch to a different internet connection. If you're using a WiFi network, try your mobile data connection, and vice versa. If you're using a VPN, turn it off and try again.

If none of these suggestions solves the issue, please send us a screen recording that could show your experience.